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Charon CRM system makes it profitable for you to deliver superior customer service. When it comes to service, your
customers have high expectations, and given the number of service organizations out there, you know that you can’t
afford to disappoint them. Providing great service, however, can be costly. But what if extending the services you offer
to meet increasing customer needs was profitable? The CRM – Service application area in Pluto’s Charon CRM system helps
you increase the productivity of your service operations and sharpen your competitive edge because you can:
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Place tighter controls on costs |
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Organize your resources for maximum efficiency |
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Profit from existing customers by providing better service levels |
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Ensure very low infrastructure costs, as the system only requires a thin client and no server and software licenses |
Key benefits of Charon Management system:
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Increased productivity |
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Real-time information from total value chain |
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One page view, user-friendly |
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Intuitive interface means reduced training |
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Manage the total supply chain |
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Communicate to each subscriber instantly |
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Low cost development and new implementations |
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Order / Invoice / Profile management |
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Branded design for operators |
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Full financial management |
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API for third-party financial integrations |
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Unlimited storage time for old subscriber records |
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Management for administration of users |
CRM Modules
The CRM system is divided into modules focusing on different market segments. Operator can therefore use our CRM
for other products and services, and bundle products to increase revenue. The key modules are:
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Telephony |
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Mobile/Wireless |
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Satellite |
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Internet |
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Profile and properties |
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Subscription and services |
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Financial management |
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Document handling |
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Supply chain management (Provisioning) |
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Historical call display (CDR) |
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Invoice / Order management |
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Energy |
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Profile and properties |
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Subscription and services |
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Financial management |
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Document handling |
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Subscription level view |
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Supply chain management |
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Invoice / Order management |
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Support |
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Trouble ticketing |
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Messaging system |
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Historical data view |
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Administration |
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Financial preferences |
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Hardware control and management |
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User / rating / support / e-CRM management |
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News and message publishing |
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e-CRM management system |
ASP Outsourcing Model
Charon can be used and deployed in many ways. Our partnership with industrial leaders of ASP solutions secures all areas
and operators failsafe operations. ASP enables operators to concentrate on the right market and let us do what we do best.
Key benefits include:
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Local server cache |
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SLA-based sales |
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Pay per seat / pay as you grow |
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Only needs 56 Kbp/s internet speed |
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Geographical location independent |
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Constant development and enhancement |
Third-party Integrations
Pluto has partnerships with industrial companies for whom it has adapted the Charon Billing System. Our CRM system is based on
several layers of modules that enable each part to be deployed separately or deployed in an integrated solution with financial
services. Call centers also have the ability to communicate via TCP/IP with Charon CRM. We support the following performance
based on a small server installation:
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5000 New subscribers each day |
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Over 1 million subscribers (On small plattform solution) |
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Unlimited price plans and tariffs |
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Unlimited CRM users |
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No licenses |
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Enormous scalability and quick deployment |
Key Benefits of Using COS
Pluto and its partners deliver customer relationship management solutions that individualize the customer experience,
strengthen relationships and attract new subscribers. Our solutions let carriers organize their business around their
customers, rather than their products.
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Competition in the telecom industry coupled with advances in information processing and network
technology has transformed the service provider environment. All providers – whether wireless, wireline or ISP – now
turn to CRM as a critical differentiator. |
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As media, Internet, wireless and wireline companies merge and converge, their greatest asset is their customer base.
Service providers are quickly discovering that customer data is a competitive advantage. |
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Service bundling by vertically integrated network carriers has created a need for convergent billing platforms,
which require dramatic changes in business support systems and CRM architectures. |
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The rise of the Internet has made Web-based customer-care portals and bill payment options common features
in service providers’ portfolios. These features require a converged CRM solution. |
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Nexicon , Inc. (OTCBB: NXCN) runs operations worldwide and serves clients globally. That enables Nexicon to offer additional services to clients that has demands for the little extra. The structure that Nexicons uses to work against clients is unique and has been made the companies products nominated for the World Billing Award. |
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Nexicon, Inc.,
400 Gold Ave SW Suite 1000
Albuquerque NM 87102
Tel: 505-248-0000
Facsimile 505-244-4115
Email: info@nexiconinc.com |
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Intelligence
