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FRAUD MANAGEMENT
For both wireless and fixed-line networks, Charon provides accuracy of detection, immediate and automatic response,
and maximum flexibility to protect you now and into the future. As the problem of fraud moves from traditional
“minutes of use” to include bandwidth, value added services, and content, Charon will continue to lead the way in
fraud management with these powerful modules:
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Fraud Engine |
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Error Engine |
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Flaw Engine |
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Revenue Assurance Engine |
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Syntax Engine |
Fraud Management Systems
No threat to today’s telecom network operator is more dangerous or insidious than fraud. The perpetrators of fraud are clever,
mobile, and invisible. Each year, they cost operators billions of dollars in lost income—as much as four to six percent of
revenues are lost on average. But the actual cost goes far, far beyond that. Nexicon's fraud solution objectives are to:
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Assist the operator in minimizing losses and operating costs due to fraud |
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Establish protection quickly, reliably, and predictably |
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Sustain protection despite changes in the business environment and techniques used by fraud perpetrators |
Fraud Engine Modules
Nexicon’s Fraud Engine consists of several ready-to-use modules. All of the modules are customizable and can be tailored to suit
your needs. Our Fraud Engine is based on years of knowledge and experience gained by several of the world’s largest suppliers.
In our opinion, the switching equipment provided by different equipment vendors suffers from a variety of flaws and setbacks.
We have specialized in dealing with these issues in our Fraud Engine module.
As an operator, you receive numerous files countless times every day. We consistently check the syntax of these files in
order to ensure they have been created according to the agreed standard. This is important as we provide fully automated
tasks. We believe that by being rigid on behalf of our clients we can achieve a better quality and thereby improved results
for all automated tasks.
By calculating the given cost as well as full cost, we are able to provide a duplicate invoice identical to the one issued by
network operators. This enables clients to perform an extensive crosscheck of their bills.
All our fraud modules can be used separately but may also be combined to achieve improved quality. By providing tailored
services for our clients, we believe that our fraud engine will secure your business against the most difficult issue
facing telecom operators. Some of our ready-to-use fraud modules are:
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B, C and D number check to determine the nature of a call |
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Overlapping calls most often caused by switch hang |
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Calls originated from wrong type of A number |
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Calls with to long duration |
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Internet router failure on subscriber side |
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Calls to destination codes not matching price plans |
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Calls originated from A number not in the subscriber databases |
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Calls sum that differs from earlier months traffic patterns based on subscriber |
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Duplicate calls, caused by equipment or intentionally |
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Customer activity measurements to prevent over usage |
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Number portability engine to extract charge classes |
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Price plan accuracy for non national calls |
CHURN AND CUSTOMER RETENTION
With the high cost of customer acquisition, customer retention is critical. Charon is designed to assist in this process on
several levels that can either be integrated against each other or used as standalone weapons to promote retention. It is
important to bear in mind that churn can arise for many reasons, and it therefore has to be combated using various processes
in different segments. Below are some of the segments which we believe represent key elements:
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Bad invoicing |
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Online services |
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CRM systems |
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Rating engines |
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Subscriber accounting |
Charon offers several modules that are capable of assisting in the process of subscriber retention. In our experience,
a combination of all these modules constitutes the best retention program on the market. These modules are currently in
use by our clients, and by reviewing our clients’ churn rate and subscriber acquisition figures, it appears that they work well.
Using a report engine that can mine data from all layers of the billing process, we can create reports that can be
used each week to help foster subscriber retention. This is also an important tool when producing campaigns and
subscriber loyalty programs.
Bad Invoicing
Bad invoices have always had a negative effect on customer retention. This is also the most complex area to combat due
to the huge processes involved. Our Churn Management modules aid this process, since we have the experience of high-load
invoicing and real-time rating. We believe that this is vital to your subscriber loyalty program.
Online Services
The Internet provides an effective vehicle with which to deliver more personalized service and new forms of
customer interaction – Telco’s website is a vital weapon in its armory. It can be used to encourage self-service
(thereby driving down costs while improving accessibility), to promote the Telco brand and to gain valuable customer information.
However, too many websites fail to provide the customer service they promise.
CRM
Our CRM interface can be used by telecom marketing systems to "reactivate" or deal with retention in
an active way - allowing a call center to call subscribers and manage their account. This is used
by many of the operators today as one of the most efficient ways of fight retention.
Rating Systems
Our CDR engine aids the retention process by invoking processes during rating for subscribers with
a large change in their calling pattern. There are also several other signs that can be detected during rating,
by having the rating system compare historical data with fresh ratings. This usually invokes reporting systems
that can focus on the different parameters for churn reasons.
POS and Sales Management
Sales personnel and sales systems have to be equipped with the latest systems for gaining the “right” type of
subscribers. This is also consistent with fraud, and therefore we have embedded the sales modules with real-time
credit check systems, and several other databases, giving all new subscribers scores.
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Nexicon , Inc. (OTCBB: NXCN) runs operations worldwide and serves clients globally. That enables Nexicon to offer additional services to clients that has demands for the little extra. The structure that Nexicons uses to work against clients is unique and has been made the companies products nominated for the World Billing Award. |
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Nexicon, Inc.,
400 Gold Ave SW Suite 1000
Albuquerque NM 87102
Tel: 505-248-0000
Facsimile 505-244-4115
Email: info@nexiconinc.com |
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