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Customer Online e-Service (COS) facilitates service providers' business-to-consumer (B2C) and business-to-business
(B2B) transactions and workflow processing over the Internet. COS provides electronic Customer Relations Management
(eCRM) and secure Electronic Bill Presentment and Payment (EBPP), which enable providers to optimize the capabilities
of the Internet, reducing billing and call center costs while increasing customer satisfaction and loyalty. Here are
some of the features COS offers:
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Obtain usage and financial analysis reports |
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Real-time display of Calls (10 min delay) |
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View account balance and payment information |
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In-depth invoice details in several layers |
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Graphical plotting features |
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Make payments 24 hours a day, 7 days a week |
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Instant messaging system connected to CRM |
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UNIX based system using SSL security |
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Branded design for operators |
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Changing of selected billing preferences |
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Download all content in PDF format |
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Support for product bundling in online shop |
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Fully manageable through the Charon admin |
COS Billing Platform Software by Internet
COS is specially designed for telecoms, Internet and satellite operators. The interface design is branded during deployment,
and the module can also be bundled with any other portal. COS supports multiple segments to suit operator needs, including
subscription services, prepaid service and recurring-order management. COS is highly adaptive and can be tailored within days
to fit other needs. All features in the Charon Billing System are essentially incorporated into COS, including full management
of the COS module from the Charon admin CRM.
COS Management
COS is fully manageable from the Charon CRM system. Charon has an administrative interface in which all modules for COS
can be tuned and parameters set. This enables operators to fully control the portal without having to buy “external” services.
All content is taken from the Billing System backend, making the system fully automated. This modularity helps improve subscriber
loyalty and customer satisfaction. COS has many times been tailored to fit specific needs, and to reflect an operator’s unique
features. Deployment made this fast saves operators both time and money.
Turn Service into Revenue
Satisfied customers are always willing to spend more money. COS can assist in generating more revenue as it
can also include an e-shop that is bundled with the other Charon Billing System modules. Certain operators
also charge subscribers for some features in COS.
Personalized COS
Operators can use COS to establish continuous, multi-channel communications with each of their subscribers, created using the
subscriber’s own profile. Subscribers can access their account information and manage data. COS supports third-party integrations
and entertainment. Subscribers can interact with COS themselves and invoke features such as the blacklisting of phone numbers or
other wishes. Several modules are built to allow subscribers to interact with the actual rating, thus allowing them to set invoice
cycles etc. A news system intended on both subscriber level and COS level enables support personnel to directly post messages to
individual subscribers, selected groups or all subscribers.
Email and Other Channels
COS can communicate by email service and other channels, thus enabling the issuing of automatic emails for system
notifications and the triggering of alarms etc. This feature can be used to notify subscribers of subscription renewals,
campaigns and so on. Price plan changes can be broadcast directly to subscribers. COS also permits the bundling of email
addresses and other internet services into the COS module.
COS’ Main Features
The greatest advantage of choosing COS from Pluto is the time to market. COS is not something that needs to be developed,
it’s already a well-proven product serving 100 000 subscribers already. The module is ready for instant deployment, only
leaving the design. Key features of COS:
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Subscription definition |
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Time or activity limited free trials |
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Auto-renewal subscription |
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Flexible pricing plans |
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Tailored pricing (per customer) |
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Periodic fee order usage |
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Packages and promotions |
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Distinct offers (services prices, discounts) per affinity groups |
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Time limited packages |
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Discounts |
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Subscriber information management |
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Account hierarchy management |
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Multiple accounts per subscriber |
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Subscription life cycle management (create, renew, extend, discontinue, upgrade) |
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Credit card authorization |
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Accounts receivable (Open item/balance forward) |
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Refunds |
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Invoicing and payments (multiple methods) |
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Notes and workflow management |
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Activity logs |
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Search mechanism |
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Trouble tickets |
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Agreement management |
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Cycle billing (any time period/frequency) |
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Micro-payment support |
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On-demand billing |
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Real-time |
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Full audit and rollback capabilities |
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Automatic payments (credit card) |
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Invoice production |
Key Benefits of Using COS
Shortened time to revenue – allowing providers to rapidly launch online content-based products and services to generate
revenue and profit. Low total cost of ownership – configuration vs. customization approach minimizes the time and cost of
maintaining the application. Call centers save time and money by letting fully automated COS handle first line support.
When included with a trouble ticket system, COS can play an active role in customer support and care. Bundling of services
has never been easier. Bundle wireless and fixed lines, broadband and many other services into one interface, thus allowing
subscribers to choose their own invoice relations.
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Nexicon , Inc. (OTCBB: NXCN) runs operations worldwide and serves clients globally. That enables Nexicon to offer additional services to clients that has demands for the little extra. The structure that Nexicons uses to work against clients is unique and has been made the companies products nominated for the World Billing Award. |
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Nexicon, Inc.,
400 Gold Ave SW Suite 1000
Albuquerque NM 87102
Tel: 505-248-0000
Facsimile 505-244-4115
Email: info@nexiconinc.com |
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